Introduction & General Provisions
Welcome to eromatch. We are committed to protecting your personal data and your right to privacy. This Privacy Policy applies to all information collected through our website, mobile application, and any related services (collectively, the "Service").
By using eromatch, you consent to the data practices described in this statement. If you do not agree with our policies and practices, please do not use our Service.
Key Principle: We only collect information necessary to provide and improve our matching service, ensure a safe environment, and communicate with you effectively.
What Data We Collect
We collect several types of information to operate and provide our Service to you.
- Information You Provide: This includes data you submit when creating an account, such as your name, email address, date of birth, gender, preferences, biography, and photos. It also includes messages you send to other users and any information you provide in customer support inquiries.
- Automatically Collected Information: When you access the Service, we automatically collect certain data from your device, including your IP address, device type, operating system, browser type, app version, and pages you visit. We also collect information about your interactions with other users and content.
- Location Data: With your explicit permission, we may collect precise or approximate location data from your device to provide location-based features like showing potential matches near you.
- Information from Third Parties: We may receive information about you from other sources, such as social media platforms (if you choose to link your account) or service providers that help us with fraud prevention and security.
How We Use Your Data
We use the collected information for various business purposes, including:
- To create, maintain, and secure your user account.
- To operate, provide, and personalize the matching Service, including suggesting compatible profiles.
- To facilitate communication between users in a safe and moderated environment.
- To send you administrative information, such as updates to our terms or security alerts.
- To respond to your inquiries and provide customer support.
- To analyze usage trends and improve the functionality, safety, and user experience of eromatch.
- To prevent, detect, and investigate fraudulent, unauthorized, or illegal activity.
- To comply with legal obligations and enforce our Terms of Service.
Sharing Data with Third Parties
We do not sell your personal data. We may share your information in the following limited circumstances:
- With Other Users: Your public profile information (username, bio, photos you choose to share) is visible to other users as part of the Service's core functionality.
- Service Providers: We engage trusted third-party companies to perform services on our behalf, such as hosting, data analysis, payment processing, customer service, and email delivery. These providers are contractually obligated to protect your data.
- Legal Requirements: We may disclose information if required by law, such as to comply with a subpoena, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
- Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition, user information may be transferred as a business asset.
Data Protection
We implement appropriate technical and organizational security measures designed to protect the security of your personal information. These include encryption of data in transit and at rest, strict access controls, and regular security assessments.
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
We retain your personal data only for as long as is necessary for the purposes set out in this policy, or as required by law. When we no longer need to process your data, we will delete or anonymize it.
Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- Access & Portability: The right to request a copy of the personal data we hold about you.
- Correction: The right to request correction of inaccurate or incomplete data.
- Deletion: The right to request deletion of your personal data, subject to certain legal exceptions.
- Objection & Restriction: The right to object to our processing of your data or request we restrict its processing.
- Withdraw Consent: Where processing is based on consent, you can withdraw it at any time.
To exercise these rights, please contact us using the details below. We may need to verify your identity before processing your request.
Cookies & Similar Technologies
We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are small data files placed on your device.
We use both session and persistent cookies for the following purposes:
- Essential Cookies: Necessary for the website to function and cannot be switched off.
- Performance Cookies: Allow us to count visits and traffic sources to measure and improve site performance.
- Functionality Cookies: Enable enhanced functionality and personalization, like remembering your preferences.
- Advertising Cookies: May be set by our advertising partners to build a profile of your interests.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our Service.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
We will also provide a more prominent notice (such as an email notification or a banner within the Service) for significant changes. You are advised to review this Privacy Policy periodically for any changes.
Changes to this Privacy Policy are effective when they are posted on this page.
Contact Information
If you have any questions or concerns about this Privacy Policy or our data practices, please contact our Data Protection Officer at:
eromatch GmbH
Attn: Data Protection Officer
Email: [email protected]
For general inquiries: [email protected]
We aim to respond to all legitimate requests within one month.